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Managing Director, Acorn Lettings
On this page you will find answers to just a few commonly asked questions that we’ve had over the years, but as much as we try to please everyone, all of the time, occasionally things don’t go quite as expected.
At Acorn Lettings our customers come first at all times. If you’re not happy we want to put it right as quickly as we can and we have a straightforward complaint procedure to help us do just that.
Office Manager, Acorn Lettings
As the Office Manager at Acorn Lettings, I like to think that I have my finger ‘on the pulse’ of all that we do for our customers. If you have any questions about any of the services we provide, that are not shown below, please contact me.
Of course, if things don’t go the way you planned for any reason, I want to know about that too. I can be called at anytime during office hours and I will do my utmost to help put things right.
…and what to do if things go wrong
A RICS building surveyor will look at the whole property from top to bottom. The survey may identify work that needs to be done before buying the property or perhaps a problem with the structure that you should be made aware of before the sale is completed. A building surveyor will let you know exactly what you are buying and will give you an estimate for costs of any work that may need to be carried out. This information can then be used as a negotiating tool when purchasing the property. At Acorn Surveys and Valuations we can carry out surveys for business premises or inspections of structural problems you may experience with your home or business property.
We will come along and survey the problem for you and then give you advice on the cause and how best to remedy the situation. Should the problem be serious and remedial work be necessary, we can then arrange the work to be done for you and monitor the process.
You will need a feasibility study of your ideas for the changes you wish to make on your property. These ideas could be a room in the roof or maybe an extension you wanted for commercial premises to accommodate your business. We can then help undertake measured surveys as part of the feasibility study to prepare the layout and put into consideration site restrictions that could affect your proposal.
Contract administration can be a nightmare for the inexperienced, but we have the skills and experience to take care of your project for you, large or small.
We can offer you our expertise in designing projects and administering construction contracts, particularly work in occupied premises where health and safety are paramount. Following the completion of your project, we will also prepare a Health and Safety/Maintenance file including accurate “as-built” drawings.
This is a service we provide. We also give advice on repairing covenants to leasehold properties and prepare condition surveys tailored to suit your requirements
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.